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Agenda

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Day 1

January 22, 2018

  • TRANSFORMATION – WHAT & HOW?
    Chair: Barry Graham, Director, Agile Business and IT Program, TM Forum
  • 9:00 am
    TM Forum Opening Presentation
    Nik Willetts,
    CEO, TM Forum
  • 9:20 am
    FIRESIDE CHAT: Digital Transformation – An Operator’s View
    Hatem Bamatraf,
    CTO, Etisalat Group
  • 9:40 am
    KEYNOTE: Developing a Comprehensive Digital Transformation Strategy
    Karan Henrik Ponnudurai,
    Group Chief Digital Officer, Batelco Group
    • Understanding what digital transformation will mean for your company
    • Ensuring that your transformation strategy is aligned with business objectives, goals and outcomes
    • Investing in a digital platform that unifies legacy and modern applications, processes, data and people
    • Developing a unified approach to IT and operations
    • Mitigating risk through continuous and real-time, organization-wide digital governance
    • Building trust - in the leadership as well as the leadership and the employees
    • Avoiding the pitfalls - understanding why digital transformation projects fail
  • 10:05 am
    CASE STUDY: Digital Transformation: Where to Start?
    Wail Saleh,
    Director of Product Engineering , Digital Transformation and Innovation, du
    • Identify key things your organization need to start digital transformation
    • How to manage the transition?
    • “Dos” and “Don’ts” - key learnings from successful and unsuccessful digital transformation
  • 10:30 am
    Morning Refreshment Break
  • 11:00 am
    EXPERT INSIGHT: Winning at the Digital Edge
    Indranil Das,
    Vice President, Head of Digital Services, Market Area Middle East & Africa, Ericsson
    • Examining how ‘digital native companies’ have disrupted industries
    • What risks and the opportunities will this disruption present for operators‘ businesses?
    • What are the key considerations organizations need to take into account – from a process, governance and strategy point of view - when digitizing?
    • Understanding how to align and measure business objectives and digital transformation (short and longer term)
    • Identifying the key technology building blocks necessary for digital transformation
    • How can operators and vendors collaborate more closely to ensure the success of operators’ digitalization journey?
  • 11:20 am
    CASE STUDY: Executing Digital Transformation at Deutsche Telekom/T-Mobile
    Erik Meijer,
    Strategy GPM, Group Innovation, Deutsche Telekom
    • How Deutsche Telekom/T-Mobile is digitally transforming into new business models
      • with ‘Easy to Partner’ strategy
      • development of the B2B2x business model
      • implementation the un-carrier strategy
    • Successfully applying Machine Learning and Artificial Intelligence:
      • customer service, call agents, revenue assurance and customer credit
      • new uses of own and external data, and e.g. social insights
      • executing the ambidextrous challenge (do more with less)
    • Outlining the transformation of:
    • management, partners and employees (future work program)
    • methods through the use of e.g. MOOCs, portals and Incubator & Hackthons
  • 11:45 am
    EXPERT INSIGHT: Digital Government: Building Digital Transformation on Firm Foundations
    Ali E. Abdallah,
    Head of Computing Research, Birmingham City University,
    Senior Advisor on Digital Transformation, Government of Lebanon
  • 12:05 pm
    TM FORUM INSIGHT: Common Challenges and Innovative Approaches to Digital Transformation
    David Pleasance,
    Chairman, TM Forum,
    Senior Consulting Partner, Deloitte
  • 12:30 pm
    Networking Luncheon

  • Chair: Joann O'Brien, VP APIs & Ecosystems, TM Forum
  • 2:00 pm
    CASE STUDY: Transforming Procurement for the Digital Economy
    Hani AlSaigh,
    General Manager Technology Procurement, STC
    • How to lay the foundation for digital in Procurement?
    • Why a culture shift is the pillar for digital transformation success
    • How do virtualization technologies disrupt operators’ supply chain and open new options for procurement?
    • What is the vision for technology procurement in a disruptive age?
    • Who wants to work for procurement anyway?
  • 2:25 pm
    CASE STUDY: Digital [email protected] – Guiding Principles for Successful Execution
    Souhail Haddaji,
    Vice President Transversal Programs Execution, du
  • 2:50 pm
    CASE STUDY: Staying Competitive and Profitable in the Digital World – Delivering on New, Increased and Complex Demands
    Fadi Nasser,
    General Manager ICT Business / Senior Advisor to CEO, Omantel
    • What’s the real drivers for transformation?
    • Considering the range and volume of demands for services from voice and data to enterprise IT and IoE platforms and connectivity
    • How to reduce CAPEX, manage OPEX and increase agility simultaneously
    • The dilemma of transformation in times of budget constraints and fierce competition
    • Where should your investment priorities lie?
  • 3:10 pm
    CASE STUDY: Digital Opportunities at Orange Jordan to Create Effective Customer Engagement
    Nisreen N. Abu Hadba,
    Customer Experience & Quality Director, CEO Office, Orange Jordan
    • Understanding the need for a well-considered CX strategy
    • Having steady insights of your customers is a key success factor
    • Digital means effortless experience and proactive processes – how Orange Jordan moved to digital
  • 3:30 pm
    Afternoon Refreshment Break
  • REALIZING VALUE & ROI FROM DIGITAL TRANSFORMATION
    Chair: Thandi Demanet, Business Analyst - IoE & Digital Business, TM Forum
  • 4:00 pm
    EXPERT INSIGHT: Acting Differently to really Benefit the Customers and the Business
    Daniel Zini,
    EMEA Telco & Media Industry Director, Microsoft Business Applications
    • Are telcos really transforming CX, products and operations to be competitive?
    • What need to be different from a procurement, implementation and adoption perspective?
    • How to leverage existing investments and also drive innovation
    • What’s the impact of adopting cloud and transforming the culture?
  • 4:25 pm
    EXPERT INSIGHT: Deploying a 100% Digital Customer Experience for Millenials
    Eric Morhenn,
    Executive, LotusFlare
    • Creating a digital customer journey for mobile operators
    • Deploying an OTT growth playbook to drive mobile acquisition, engagement and monetization
    • Case studies from Asia and the US
  • 4:50 pm
    PANEL: 2020 Digital Operator – Making Digital Transformation a Reality
    Erik Meijer,
    Strategy GPM, Group Innovation, Deutsche Telekom
    Prince Thomas,
    Director - Product, Digital and New Business, Ooredoo Oman
    Ehtisham Rao,
    Founder & CEO, Servup
    • What is your vision for the Digital Operator 2020?
    • What are the main building blocks for a successful digital transformation?
    • Setting priorities for the transformation journey – what are the criteria?
    • What are the main internal and external challenges your company is facing on the road to digital transformation?
    • Where do you see the biggest opportunities for growth for the Digital Operator of the future?

Day 2

January 23, 2018

  • KEEPING YOUR FOCUS FIRMLY ON THE CUSTOMER
    Chair: Aaron Boasman-Patel, VP Content, Research & Media, TM Forum
  • 9:00 am
    CROSS INDUSTRY PANEL: How can Operators Successfully Meet the Needs and Expectations of Enterprise Customers?
    Jassim Haji,
    Aviation Technology Researcher & Expert, Kingdom of Bahrain
    Feroz Sanaulla,
    Managing Partner, Vecta Strategy
    Hussain Al Fardan,
    Head of Innovation Center, Strategy & Corporate Excellence, Dubai Customs
    Ali E. Abdallah,
    Head of Computing Research, Birmingham City University,
    Senior Advisor on Digital Transformation, Government of Lebanon
    • How has digital transformation shifted your expectations of operator as your digital service provider?
    • What are the main benefits of sourcing digital services from operators?
    • What are the main pain points in your relationship with operators?
    • How can operators improve their performance and the overall customer experience?
    • How can operators best support transformation efforts of their customers?
    • What new services are you expecting operators to provide to support your company’s digital transformation?
  • 9:45 am
    EXPERT INSIGHT: How Digital Channels Enhance Customer Engagement and Drive the Customer Experience and Loyalty
    Hasan Askarov MBA, CIM,
    MEA Telecoms Professional, UAE
  • 10:10 am
    EXPERT INSIGHT: Managing Transformation while Traveling at Light Speed
    Andrea Reichstein,
    Head of Research, Galileo Software
    • Mapping customers to affected services,
    • Sending pre-emptive notifications to customers
    • How to improve effectiveness and efficiency of operations and customer service teams?
      • one single platform bringing together all key information from different sources
      • consuming non-traditional data sources (weather, power, etc.)
      • use of Service Relationship Mapping
  • 10:30 am
    Morning Refreshment Break
  • 11:20 am
    CASE STUDY: Digital Transformation in Action
    Markus Golder,
    CEO, Jawwy from STC
    • Examining the opportunities that digital is unlocking in every industrial sector all around the world to improve productivity and drive efficiencies
    • Leveraging data and digital platforms to deliver transformative insights and extract new value securely
    • Connecting infrastructures, analyzing data and delivering real-time insights to unleash new levels of performance
    • Understanding the role partnerships with major companies, SMEs, start-ups and developers play in creating sustainable and profitable ecosystems
  • 11:45 am
    CASE STUDY: Examining how Zain Kuwait Accelerates Digital Transformation with APIs
    Mahmoud Abu-Ghali,
    Solutions Development Senior Manager, Zain Kuwait
  • EMBRACING NEW TECHNOLOGIES TO MAXIMIZE AGILITY
  • 12:05 pm
    EXPERT INSIGHT: Key Lessons Learnt from a Real Network Transformation Project
    Frank O. Miller,
    Chief Technology Officer - EMEA, Ciena
    • Outlining the network transformation project at Centurylink
    • Understanding the issues blocking the rollout of SDN and NFV
    • Examining the practical solutions to overcome roadblocks and realize the potential of software based network transformation
    • Real life lessons from the network transformation project at Centurylink
  • 12:30 pm
    Networking Luncheon

  • Chair: Barry Graham, Director, Agile Business and IT Program, TM Forum
  • 2:00 pm
    TM FORUM INSIGHT: Enabling Agility through Modularity and Microservices
    Joann O’Brien,
    VP APIs & Ecosystems, TM Forum
  • 2:20 pm
    EXPERT INSIGHT: Embracing Virtualization to Drive Digital Transformation
    Sanjay Mewada,
    Chief Strategy Officer, Netcracker
    • Examining how digital transformation enables new revenue opportunities across consumer and enterprise markets
    • Why leading-edge service providers see virtualization as a foundational pillar for enabling digital transformation
    • Developing close collaboration with business and technology partners to enable SDN/NFV-driven digitalization
  • 2:40 pm
    EXPERT INSIGHT: Agility from the Customer to the Network
    Greg Tilton,
    CEO, DGIT Systems
    Sam Torrente,
    Head of IT/Ops Transformation Practice, Ciena

    DGIT Systems and Ciena have played key roles in the “Partnering Platform for MEF Services” Industry Catalyst project, a project to show TMForum APIs being used to bring the LSO Architecture of the Metro Ethernet Forum to life. Phase 1 of this project was about enabling a marketplace of customers and partners, demonstrating a dynamic Omnichannel model and delivering a global multi-carrier ELAN service. Phase 2 of this project was about real time orchestration of network services through TMF APIs enabled by NFV. The combination of the two phases is a complete journey from a dynamic Omnichannel Customer experience through to delivery of these services through partners and NFV. This project was championed by the MEF, Vodafone, Telstra, Orange & PCCWG. Phase 1 won the Outstanding Open Architecture and API Design  award at TMF Live Nice 2017 and Phase 2 won the Outstanding Business Impact award at TMF Live Asia 2017. Join this session hear lessons learnt about:

    • Leverging TM Forum APIs to power the variety of customer channels
    • TMForum APIs for the MEF use cases achieve network agility and support the transition to NFV
    • An agile, omni-channel model, combined with the latest network service orchestration as a game changer
  • 3:05 pm
    EXPERT INSIGHT: Building a Robust B2B2C Digital Platform for Telecoms’ IoT And Digital Distribution Models
    Ehtisham Rao,
    Founder & CEO, Servup
    • Understanding the need for B2B2C play in telecoms
    • Digital asset collaboration with insurance, health, supply chains and ecosystem players
    • Understanding the role of IoT and integrated customer support in digital collaboration with partners
    • Why participating in the platform economy is synonymous with OpenAPIs and Blockchain technology
    • Building the digital business models ahead of determining your role in the digital ecosystems
  • 3:30 pm
    Afternoon Refreshment Break
  • EXTRACTING VALUE FROM DATA ANALYTICS AND AI
    Chair: Thandi Demanet, Business Analyst - IoE & Digital Business, TM Forum
  • 4:00 pm
    CASE STUDY: Data Maturity Driving Digital Transformation
    Andrew Carney,
    Chief Digital Officer, OSN
    Paul Morrissey,
    Global Ambassador; Head of the Data Analytics & Cx Group, TM Forum
  • FOCUS ON LEADERSHIP, PEOPLE AND CULTURE
  • 4:25 pm
    EXPERT INSIGHT: Putting Culture at The Center of your Digital Transformation
    Tim Peters,
    Partner, Arthur D. Little - Dubai,
    Member, Global TIME
    • Understanding why “culture eats strategy for lunch” in digital transformation
    • What does a digital culture entail?
    • Turning cultural change from a hurdle into an accelerator of transformation
    • Assessing the maturity of your digital culture in order to accurately focus your cultural change efforts